What is Learner FAQs?

‘Learner FAQs (Frequently Asked Questions)’ is a one-stop-shop that aims to support you by answering your study related questions whilst you are a student at Wodonga TAFE.  The Learner FAQs portal at ask.wodongatafe.edu.au compliments our TUTORspace drop-in service on the McKoy St campus by allowing you to search online for answers to frequently asked questions (FAQs) or to receive assistance by email or phone.  Learner FAQs is a co-operative resource from the Academic Learner Support, Library and Moodle teams.


Answer

How do I use Learner FAQs?

You are able to quickly search the ‘Learner FAQs’ database to find information from a range of pre-populated topics and ‘Frequently Asked Questions’. If the answer you need is not readily at hand, you can use the online form to ‘Submit a question’ to the Academic Support Team, who will endeavour to respond within 24 hours Monday to Friday.

LearnerFAQs search page

What kind of support is available from Learner FAQs?

Learner FAQs currently has FAQs from the Academic Skills & Study Support, Library, and Moodle teams.  There is also information relevant to all students, such as basic IT support.  You can also browse by Topic.

The search box at the top of each page will always search all available FAQs.

LearnerFAQs page showing browse by topic menu

Select an FAQ.  The FAQ will include the following sections.

  • Answer - this will include helpful hints, tips or information.  It may refer you to services available to help you further, or direct you to helpful resources via the Links & Files.
  • Links & Files - these will direct you to helpful websites, guides, handouts, videos, other useful FAQs and so on.
  • Media - this area may include embedded guides or videos to help you further.

 

 

Under construction!

We will be adding more and more FAQs as we learn more about what help you need, so drop back from time to time to see what's new. 

A link to Learner FAQs is available in the Quicklinks section at the bottom of Moodle pages.

Remember, if you don't find your answer, you can Submit a Question using the form on ask.wodongatafe.edu.au.  If we receive lots of the same questions, we will add the answers to an FAQ, so you can help us build it by asking those questions!

 

  • Last Updated Feb 07, 2022
  • Views 140
  • Answered By Brenda Burr

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About Us

‘Learner FAQs (Frequently Asked Questions)’ is a one-stop-shop that aims to support you by answering your study related questions whilst you are a student at Wodonga TAFE.  Learner FAQs compliments our TUTORspace drop-in service on the McKoy St campus by allowing you to search online for answers to frequently asked questions (FAQs) or to receive assistance by email or phone.  Learner FAQs is a co-operative resource from the Academic Skills & Study Support, Library and Moodle teams.

Can't find your answer?

Use our online form to Submit a Question to our support staff who will endeavour to respond within 24 hours Monday to Friday.  For urgent matters contact our General enquiries number during business hours.

 

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Use our online form to Submit a Question and we will endeavour to respond within 24 hours Monday to Friday.  For urgent matters contact our General enquiries number 1300 698 233 during business hours.

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